Reference

The Terms That Cover Your pjokcom Account

All the rules that cover your account sit on one page — how you sign in, what your wallet holds, how a settled balance is paid, and what we do when a payment goes wrong.

Account use rulesWallet and payment clausesEligibility by regionChanges and revision datesHow to reach support

See the Lobby Read FAQ

How These Terms Apply to Your Account

pjokcom Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account means you accept these terms as they read on the day you register, and again each time you come back to the lobby. The wording is kept plain on purpose: you should be able to read a clause once and know where you

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stand with your wallet, your balance and your session. Where a rule depends on where you live, it depends on your local law, and access stays limited to eligible regions, so we do not promise that every part of the site is open to you. Payment
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clauses follow the payment methods you actually use. If you add money through bKash, Nagad, Rocket, Upay or a bank transfer, the terms tie that transaction to a wallet held in your own name, which is why a transfer from someone else's number gets flagged and
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held for a check. Cricket and football markets settle under the result rules published on the market itself, not under anything written elsewhere. We also say what we do not promise: no line here makes a game outcome certain, and nothing on this page creates a
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payout obligation beyond a settled, verified balance. When a change touches money or access, the revision is dated on this page, and carrying on with the account after that date counts as accepting it. If you disagree, get in touch before your next deposit and we
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will work through the options with you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCESS

What We Store and Who Can See It

The terms only work if you can check what we hold about you, so the handling rules sit here in the open. Account records, wallet references and session logs are kept for the reasons below, and you can ask about any of them from the account you signed in with. We do not pass your phone number or wallet details to a third party for their own marketing, and a request to correct a stored detail is logged rather than quietly dropped.

What we store We keep the account details you type in, the wallet number tied to a bKash, Nagad or Rocket transfer, and the record of each session, because a dispute can only be settled against a logged trail.

Cookies on this page Cookies hold your sign-in state and language choice so the page does not ask again on every visit; blocking them keeps the text readable but drops the session continuity you get on mobile.

Keeping access safe Your password and the one-time code sent to your phone are the only keys to the account, so we never ask for either in chat, and a request for them is not from us.

Retention and corrections Transaction records stay on file for as long as your account is open and for the period after closure that a payment dispute needs; ask support to correct a detail and we log the change.

REACHING US

Three Ways to Raise a Terms Query

Pick the path that matches what you are asking about, because a terms query moves faster when it reaches the right desk. Payment wording goes to the wallet team, sign-in and device questions go to account help, and anything about a closed or restricted account goes straight to support with your account number attached. Keep the message to one question with the clause heading and your transaction ID; that is usually enough for us to answer without a second round of back-and-forth.

Team online

In-app chat

Signed-in accounts can open chat from the wallet screen and attach a payment reference, which puts your question in front of the team handling bKash and Nagad transfers that day.

Email support

Write to the support address listed in your account area with the account number you registered, the clause you are asking about, and any transaction ID so we can trace it.

Terms changes

If you want a clause explained before you accept a revision, ask in writing before you add money again and we will point to the section in plain language.

Terms Questions You Send Us Often

These are the questions we get asked most about the terms themselves — not about how to deposit or which game to open. If your question is about a specific clause, quote the heading when you contact us and we will point you to that exact line rather than a summary. Anything about your own balance belongs in the wallet chat, where we can see the transaction.

Yes. Ticking the box at registration and then using the account both count as acceptance, and the date on this page tells you which version you agreed to.

Not necessarily. Access depends on your local law and eligible regions, so if a section is closed where you are, the terms for that section do not apply to you.

The wallet you pay from has to carry your own name. A transfer from another person's bKash, Nagad or Rocket number can be held while we confirm where it came from.

We date every revision on this page, and a change that touches money, wallet checks or access goes up here before it takes effect, so you can read it first.

Open chat while signed in, or write to support with the section heading you are stuck on. We answer in English and can point to the exact wording.

Yes. Tell support you want the account closed, and we settle any verified balance first; the closure terms in this document still apply afterwards.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoPjokcom Banking InfobKash Balance

The Terms That Cover Your pjokcom Account

What We Store and Who Can See It

Three Ways to Raise a Terms Query

In-app chat

Email support

Terms changes

Terms Questions You Send Us Often

01 Do I accept the terms when I open an account?

02 Does the whole site work in every region?

03 What happens if I send money from someone else's bKash number?

04 Can you change these terms without telling me?

05 How do I ask about a clause I don't understand?

06 Can I close my account if I disagree with a revision?

Terms & Conditions

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